An Assessment of Communication Management System in Project Management: A Case of Judicial Performance Improvement Project, Nairobi County, Kenya

Abstract

The purpose of this study was explore communication system used in JPIP and suggest strategies that can be adopted to ensure successful project implementation. Its objectives were to establish the communication systems used in JPIP project, to investigate the factors that contributed to successful communication at JPIP, to examine the challenges encountered in the communication process of JPIP and to suggest strategies that can be adopted to enhance effective and efficient communication. Descriptive survey design was used and a target population of four hundred staff, of the judiciary who were based in Nairobi County. Stratified random sampling technique was used to select a sample of 80 respondents. The questionnaire was used in data collection, and data analysis was done using Statistical Package for Social Sciences software version 20. Findings of the study revealed that email at 77.4% (48) was the most frequently used method of communication and that although the information provided to the staff was relevant, it was limited and unevenly distributed between departments which contributed to communication system breakdown. The study concluded that various communication methods put in place by JPIP such as the distribution of monthly newsletters could be used by the organization to provide information on the procedures of various projects as they occur. In addition project communication when timely and appropriate can ensure that the recipients get the information provided in a clear manner therefore pushing forward the various project management processes within the organization. The study recommended that the Judiciary should ensure that the means for communication are effective by having regular M&E trainings and putting proper communication policies in place.