Prevalence of Burnout Syndrome among Staff at Deloitte Limited, Nairobi, Kenya

Abstract

Burnout syndrome has been widely researched amongst service professionals like nurses, doctors, teachers, medical students among others. Job related factors as well as other factors may lead to development of burnout syndrome. The objectives of this study were to determine the prevalence of burnout syndrome, factors associated with it and the relationship between burnout syndrome and job group among Deloitte Limited employees. Stratified random sampling was used on the sample population of 125 employees. The study employed a descriptive survey through use of a self-administered social demographic questionnaire while burnout syndrome was measured using the Maslach Burnout Inventory (MBI), a trademarked tool which is foremost in determining prevalence of burnout syndrome. All ethical considerations were ensured. Data was analysed using SPSS version 21 and results were presented in form of tables, bar charts, figures and narratives. 77.9% of the employees had high or moderate burnout levels. The syndrome was largely affected by the duration one had been employed in the organisation with those employed for longer periods exhibiting higher levels of burnout. The syndrome was also affected by gender of the employees, with 59% of female employees exhibiting high burnout compared to 41% of the male employees who experienced high burnout. It was recommended that the organization needs to facilitate education to all employees on burnout syndrome and teach stress coping skills. The researcher also recommended further investigations of the factors that cause burnout syndrome.