Effect of Information Technology Assets on Organizational Performance: A Case of M-Kopa, Nairobi-Kenya

Abstract

The purpose of the study was to determine the effects of information technology assets on organizational performance: A case of M-KOPA. The study was guided by the following research objectives; to establish the different types of information technology assets adopted in M-KOPA, to determine the level of performance within M-KOPA, and to establish the effects of information technology assets on organizational performance. The study employed descriptive research design in order to provide accuracy and effective representation of the variables being studied. The target population was 463 employees of M-KOPA. The primary data for this study was collected using questionnaires. The data was analyzed using Statistical Package for Social Sciences (SPSS) version 23. The study established that M-KOPA employees had access to knowledge in using computers, in addition the employees were adequately trained and were able to login and use the computer application hence achieve organization objectives. Additionally, M-KOPA employees were effectively equipped to handle electronic procurement systems and other online application. Employees benefited from efficiency and effectiveness of using information technology hardware, software, and management systems. The study concluded that those organizations should embrace information technology assets to have competitive edge and improve service delivery to customers. The study recommends that organizations should utilize information technology hardware, software, and management system components to ensure data security and accessibility at the workplace. In addition, the organizations should budget for training and up skilling of employees on use of management systems at the workplace. Further research needs to be done to establish the possible risks involved in using information technology assets in handling customer data.