Influence of Stakeholder Communication on The Performance of Private Construction Projects in Nairobi County

Abstract

The construction industry is vital in any country. It contributes to the economy by affecting the gross domestic product and creating employment opportunities.This study aimed to determine the influence of stakeholder communication on the performance of private construction projects in Nairobi County. It was guided by three objectives: to identify the stakeholder communication prevailing in the private construction projects in Nairobi County, assess the performance of private construction projects in Nairobi County, and determine the influence of stakeholder communication on the performance of private construction projects in Nairobi County. The theories used in this study were stakeholder theory, goal-setting theory, and control theory. The study adopted a descriptive research approach and had a sample size of 115 respondents. Structured questionnaires were used to collect data from the respondents. The Statistical Package for the Social Sciences (SPSS), version 22, was used in data analysis. The study established that pull, push, and interactive stakeholder communication approaches were used (as stated by the majority of the respondents - 67.0%), and inadequate stakeholder communication leads to poorly performing private construction projects (as agreed by 57(57% of the respondents). The study concluded that stakeholder communication influences the performance of private construction projects in Nairobi County and recommended continuous coordination and proper relationship management between all stakeholders involved in a private construction project. The study recommends the adoption of stakeholder communication channels in private construction projects to enhance performance as well as the need for further research on stakeholder communication in different sectors.