Effect of Human Resource Management System on Performance of Non-Governmental Organizations in The Democratic Republic of Congo A Case of Welthungerhilfe

Abstract

This study aimed to determine the effect of human resource management system (HRMS) on organizational performance in non-governmental organizations (NGOs) in the Democratic Republic of Congo (DRC) and focused on Welthungerhilfe (WHH). The objectives of the study were to find out to what extent HRMS are used in NGOs in the DRC, to determine the level of performance of NGOs in the DRC and to establish a relationship between HRMS and organizational performance of NGOs in the DRC. The purpose of the study was to establish the effect of HRMS on performance of NGOs in the DRC. Resource based view theory and expectancy theory were studied and descriptive survey was used to determine the respondents’ degree of agreement with various statements. The needed data was collected using questionnaires that were distributed to the entire WHH staff which was 90. The researcher conducted a correlation analysis to determine how HRMS affected organizational performance. The variable having violated the parametric assumption of Pearson correlation of a linear relationship and normal distribution, the researcher undertook spearman Rho correlation analysis on the variables. The findings showed that the use of various HRMS affected the organization’s performance. Further, it was clear that WHH adopted the HRMS at all three stages: operational, relational and transformational. The study recommends that the implementation of HRMS in the organization should not only focus on increasing the efficiency of the operation and supporting the HR professionals in those HR functions. Further, the study recommends that the employees be given significant importance to create a positive and healthy working environment in the organization for better performance.