An Assessment of Effects of Training and Development Programmes on Employee Performance at National Industrial Credit Bank (NIC Bank)

Abstract

The importance of employee training and development programs cannot be overemphasized. In Human Resource Management there are various characteristics that differentiate one individual from another. This study aimed at assessing the effects that staff training and development programs have on the employees of National Industrial Credit (NIC) Bank. In specific, the study looked at the following objectives; to identify the reasons why NIC Bank embarks on training its employees, to establish the importance that training and development programs have on NIC Bank employees and to assess the effects of employee training and talent development on the performance of NIC Bank. The study applied a descriptive research design and the target population consisted employees working from different branches of the NIC Bank. Stratified sampling technique was used to select individual respondents. Data collection was mainly through the use of the questionnaires and interviews and the study utilized both structured and unstructured questionnaires. The study findings were analysed through the use of quantitative and qualitative analysis and presented through the use of tables and charts. This assisted in answering the research questions and making conclusion and recommendation of the study. Findings from the study demonstrated that, training and development programs in NIC Bank have been a major factor in improving the performance at the bank. The study concluded that motivated employees are an asset to any organization that supports an organization to achieve its business objective. One way of motivating the human resource is creation of relevant training and development programs that give the employees knowledge and skills to gain a competitive advantage.