Masters Theses: Recent submissions
-
Deng, Rebecca Adau (Daystar University, School of Business and Economics, October , 2021)[more][less]
Abstract: Productivity of the South Sudan’s Ministry of Defense is very crucial to the enhancement of the country’s sovereignty amid the internal and external challenges. The study aimed at addressing the effect of employee productivity on the performance of the security sector in South Sudan, with a focus on the Ministry of Defence in Juba. The specific objectives were to ascertain ways of gauging employee productivity at the Ministry of Defence in Juba, determine measures of performance at the Ministry of Defence in Juba, and determine the effect of employee productivity on performance at the Ministry of Defence in Juba. The research was anchored on the resource dependency theory, human relation theory, and game theory. Descriptive research design was used The target population of the study was 1246 out of which a sample of 124 was drawn. The research only used primary data which was collected by the use of a questionnaire. Pretesting of the instrument was conducted to ascertain validity and reliability of the tool. The findings of the research indicated a positive correlation between employee productivity and performance in the Ministry of Defence in Juba and also revealed that the Ministry uses individual, team and collective outputs to measure its level of productivity. The fndings also showed that the ministry uses longterm solvency, efficiency of transactions, and effectiveness of operations to measure its perfomance, as supported by over 76.6% of the respondents. The study recommends the need for the Ministry of Defence of South Sudan to improve its systems; train, mentor, and coach its staff; and employ the usage of the latest technology for better service delivery. Description: Master of Business Administration In Human Resource and Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3814 Files in this item: 1
-
Nyangara, Ivy June (Daystar University, School of Communication, October , 2021)[more][less]
Abstract: The purpose of this study was to investigate the impact of SMS slang on students’ written academic communication with a specific focus on Daystar University undergraduate students. The objectives of the study were to: establish the frequency of SMS slang use among undergraduate students, find out the SMS slang styles of communication among undergraduate students and evaluate the effect of SMS slang use on written academic communication among the undergraduate students. An explanatory sequential research design was used and both quantitative and qualitative data methods were used. Stratified random and purposive sampling techniques were used in selecting a sample size of 103 respondents. Data analysis was done using SPSS to obtain descriptive statistics such as frequency, means and percentages. Data was presented in form of tables and charts based on the research objectives. From the research findings, text messaging among the target population was the preferred mode of communication because they frequently engaged in texting which was a key element in their social lives. Findings further indicated that the undergraduate students frequently used truncation, initialization/abbreviation/acronyms, vowel deletion, non-conventional spelling, and code mixing as SMS slang styles. The study concluded that use of SMS texting had negative influence on the written language skills of Daystar University undergraduate students and the influence occurs in their spelling and punctuation. Further, use of SMS slangs contributed to poor academic performance in students’ written academic communication skills as it encourages abbreviations and non-conformity with English grammatical rules. The study recommends that students should adhere to the practice of using correct grammatical conventions when writing their instant messages to achieve competence in written academic communication. Description: Master of Arts in Communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3813 Files in this item: 1
-
Mapesa, Nelson (December , 2021)[more][less]
Abstract: The study evaluated Publics adoption and use of social media tools put in place as part of corporate communication strategy at NETFUND.The objectives of the study were;examine public adoption of social media tools put in place as part of corporate communication strategy for Public relations at National Environment Trust Fund,find out why publics prefer particular social media sites put in place by NETFUND as corporate communications strategy for relations, examine how social media adoption and usage by the public affects NETFUND’s public relations, andto establish the challenges associated with NETFUND adoption of social media as part of the official corporate communications strategy used for Public relation. The study utilized Technology, Organization, and Environment (TOE) framework as the most appropriate theory. Mixed methods approach was used in the study;questionnaires were used to obtain quantitative data on the subject with the aim of having facts on the situation and interviews were used to collect data from key informants in the area of social media strategies, Public relations and corporate communications.The findings indicated that Facebook and twitter were the commonly used social media tools used by NETFUND publics. From the study, institutional pressure to stay ahead of competition in a highly competitive business environment was a key factor influencing social media adoption.From the research evaluation, it emerged that one of the biggest concerns and challenge regarding public adoption of social media as a corporate communications strategy was the ability to open up room for sabotage and misinformation.Organizations should be vibrant in implementing and adopting use of new technologies such as Social media as part of their public relations and service charter delivery.The researcher recommends that further studies should be done on the challenges of implementing social media tools as part of communication strategies. URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3812 Files in this item: 1
Nelson Mapesa Final Thesis - 2020.docx (1.267Mb) -
Omingo, Ursline Lillian (Daystar University School of Business and Economics, May , 2016)[more][less]
Abstract: The purpose of this study was to investigate the effects of Kenya’s external debt on poverty. The objectives of the study involved establishing the association between external debt and poverty in Kenya, its long run effects and the channels through which debt affected poverty. The research was anchored mainly on the debt overhang hypothesis where debt service payments reduces funds for investments and government’s social spending especially on education and health. The study used the correlation research design to investigate the relationship between external debt and poverty. The population consisted of a 50 year period (1965-2015) of which the Government of Kenya has been borrowing externally. The study adopted a 15 year period sample size (2000-2014), arrived at using the purposive sampling technique. Secondary data used in the study was extracted from the World Bank and Central Bank of Kenya specifically on world development indicators and debt statistics. Data for debt and poverty variables were analyzed by running multivariate regression in Stata, while data presentation involved charting scatter plots on excel to show the changes in the variables through the years 2000-2014. From the analysis, the correlation between external debt and poverty in Kenya was found to be positive, that is, when debt levels increased, the level of poverty also increased both in the long and short run. The researcher regressed public education spending and access to health care as a key channels through which debt that can influence poverty. The findings concluded that public education spending was not statistically significant as an impact channel, showing that external debt did not significantly impact poverty through human capital. Regression results on health care showed a statistically significant result indicating that access to health was an impact channel through which debt affected poverty. The study recommended that the government of Kenya should concentrate more of its efforts to lower its levels of external debt as there currently exists a debt overhang. Description: Master Of Business Administration In Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3804 Files in this item: 1
-
Kidula, Martin (Daystar University School of Business and Economics, June , 2019)[more][less]
Abstract: Marketing is the direct way in which an organization communicates the product or service to its target audiences. In the dynamic business environment emerging in Africa, most organizations had to develop effective marketing strategies in order to survive in the competitive business environment to achieve growth in all aspects of the organization and customer satisfaction. The purpose of this study was to explore the effects of marketing mix on customer satisfaction in five-star hotels This study adopted a descriptive research design which is based on making findings concerning questions of; who, what, where, when, or how much. The study targeted 388 customers at Safari Park hotel and sample of 78 customers was selected for inclusion in the study. The study used a questionnaire to collect primary data; the data was then analyzed using frequency and percentage. The study findings established that promotion (80%), product (80%) and people aspects in the Hotel (80%) were the most practiced marketing mix in the studied organization. Majority of the respondents, 48 (80%) of the respondents agreed that there is customer loyalty between the customers and the Hotel. The study concludes that several promotional mix strategies were used to enhance customer satisfaction. It also concluded and that there is customer loyalty between the customers and the Hotel. The study recommends that since price and physical feature of hotel were least practiced elements of marketing mix, managers of all hotels in Kenya should leverage on prices of goods and the physical features to enhance satisfaction of their customers. Description: Master Of Business Administration In Marketing URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3803 Files in this item: 1
-
Muriuki, Grace Nyawira (Daystar University School of Business and Economics, March , 2015)[more][less]
Abstract: The banking sector in Kenya has experienced turbulent times following the collapse of many banks in the 1990s. Mobile banking offers millions of people a potential solution in emerging markets that have access to a cell phone, yet remain excluded from the financial mainstream. It can make basic financial services more accessible by minimizing time and distance to the nearest retail bank branches as well as reducing the bank‘s own overheads and transaction- related costs. The objective of this study was therefore to determine the effect of mobile banking in enhancing organizational competitiveness in Kenya. The descriptive study aimed at identifying the specific effects of adoption and increased usage of mobile banking. The study used census method in 9 banking branches within Nairobi County. The data collected was cleaned, coded and systematically organized in a manner that facilitated analysis using the Statistical Package for Social Sciences (SPSS). Quantitative analysis was analyzed through descriptive statistics such as measure of central tendency that generated relevant percentages, frequency counts, and mean where possible. The study targeted 110 respondents 96 of whom filled the questionnaires making a response rate of 87%. The study established how efficiency, cost, speed and affordability had an effect in mobile banking in enhancing organizational competitiveness. It also emerged that business growth and customer base greatly affected the organizational competitiveness. The study recommended that organizations should develop strategies for competitive sustainability as the market enlarges. Description: Masters Of Business Administration In Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3802 Files in this item: 1
-
Kamau, Catherine Wairimu (Daystar University School of Business and Economics, May , 2014)[more][less]
Abstract: Organizations face frequent changes in their structure and procedures due to various reasons such as technological advances, competition, and the need to improve performance. In spite of the importance of organizational change, most change initiatives fail to deliver the expected organizational benefits. The purpose of this research was to investigate effects of organizational change on organizational performance at Family Health International (FHI360), Kenya. To achieve this purpose, the study was guided by four objectives: identifying the key factors that influence organizational change at FHl360; ascertaining the different forms of organizational change at FHl360; establishing the effect of organizational change on the performance of FHl360; and examining the challenges associated with organizational change at FHl360. The research used descriptive research design. The population of the study was 441 employees of FHl360. The study used stratified sampling technique. The study utilized both primary and secondary data for the analysis. The study established that economic, social and technological factors triggered changes in the organization in terms of structural, strategic and people change. These changes did affect organizational performance. The challenges experienced included employee resistance and high transition costs. It was recommended that employee involvement and communication should be ensured in future changes to reduce negative organizational impacts. Description: Master Of Business Administration In Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3800 Files in this item: 1
-
Ahmed, Rukia (Daystar University School of Business and Economics, November , 2017)[more][less]
Abstract: Implementing customer relationship management is critical to the growth and future success of firms thus, this paper looks at the effect of strategic customer relationship management on the growth of commercial banks in Kenya with a focus on Kenya Commercial Bank. The objectives guiding the research were to outline the adoption of customer relationship management, to identify the effect of strategic customer relationship management on the growth of the bank and to identify the challenges faced in implementing strategic customer relationship management. The study was done on the employees of Kenya Commercial Bank at the headquarters. The study utilized three theories to inform its dependent and independent variables; value discipline model, justice theory, and relationship marketing theory. The study was undertaken on 90 employees. This represented 11.3% of the target population who were purposively sampled from each of the departments in the organization. The key findings obtained from the study were that KCB adopted customer relationship management as agreed by 47.6% of the respondents, customer relationship management at KCB improved growth, profitability and stakeholders value as agreed by 36.6%, 29.3% and 31.7% of the respondents and the challenges affecting customer relationship management at KCB were cost of operations, delay in loans that affects operations management as agreed by 54.9% and 40.2% of the respondents. The study recommendations were to adopt more strategic customer relationship management practices, to improve service quality by implementing market segmentation strategy and to set up a proper communication framework to manage the challenges that arise in the implementation of strategic CRM. Description: Master Of Business Administration In Strategic URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3799 Files in this item: 1
-
Wachira, Jackson Nderitu (Daystar University School of Business and Economics, May , 2014)[more][less]
Abstract: The purpose of the study is to establish how adoption of strategic management practices has affected the performance of youth managed SMEs in Kenya. A lot of existing literature agrees that there exists a significant, positive relationship between strategic management practices and organizational performance. Small and medium enterprises (SMEs), in Kenya cut across all sectors of the economy and provide one of the main sources of employment and generate widespread economic benefits. SMEs however, face a lot of challenges that mainly relate to their smallness and this can be mitigated against by being strategic. Strategic management enables firms to formulate comprehensive strategy which is important for survival in a dynamic and competitive environment. Strategic management practices enable a firm to become aware of when, where and how it should compete. The study was cross sectional in nature and it targeted 112 SMEs that are owned by youths. The findings of the study show that those SMEs that adopted strategic management practices are more successful than the ones that have not. Further results indicate that strategic management practices have been adopted by many SMEs. However, few implement the strategic plans which they formulated. The findings of this study will add to the existing body of literature on the strategic management practices of micro-enterprises and youth managed micro-enterprises in particular. This research study will also be of significance to the youth who manage micro enterprises and to the government, financial institutions and other major stakeholders. Key words; SMEs, strategic management practices Description: Master Of Business Administration In Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3798 Files in this item: 1
-
Ihugo, Francis N. (Daystar University, School of Business and Economics, May , 2014)[more][less]
Abstract: The purpose of this research study was to assess target costing as a profit driver and cost management tool for steel firms operating in Nairobi. Guided by three objectives, the study aimed to establish organizational challenges in the target costing implementation, to assess the effect of Target costing as a cost management tool and also to assess the contribution of target costing in profit growth. Key finding of this research study which had a completion rate of (87.5%) indicated that (73.8%) of the respondents use target costing technique as a cost management tool and all adopters have implemented it for more than 5 years. Team and cross functional barriers emerged as the most outstanding organization challenge to implementation caused by mandatory cost cutting which results to finger pointing in various departments. Lack of appropriate skills and training necessary to tackle emerging costing techniques were rated as the overall departmental challenges. As a cost planning tool, the research findings noted that Target costing identifies costs associated with a product with an aim of making very informed choices on options available. Providing firms with a rapid response mechanism to a product cost without compromising on the quality and having an all-inclusive cost management approach was identified as a way of effective cost management. Respondents across the steel industry reported significant increase in profit levels a trend they attributed to successful implementation. From the research findings, the researcher recommends that the Topic of target costing be made broader with inclusion of the same in text books and other publications from high school level and relevant training and skills be afforded to top level managers. The researcher further recommends that the Government should urgently invest in Steel industry in order to subsidize the cost steel products. Description: Master of Business Administration in Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3760 Files in this item: 1
-
Matetai, Monicah (Daystar University, School of Arts and Humanities, June , 2015)[more][less]
Abstract: The purpose of this study was to assess the use of monitoring and evaluation system for Constituency Development Fund in Nairobi County. The unit of analysis was the Constituency Development Fund (CDF) in Nairobi County. The study used a descriptive survey research design. The target population comprised 187 committee members of the 17 constituencies. The sample size for this study was55 obtained using simple random sampling. The researcher used a questionnaire to obtain primary data. The questionnaires were self-administered. Quantitative data was analysed using descriptive and inferential statistics and presented in percentages and frequencies. Qualitative data was analysed using content analysis and presented in prose form. Both quantitative and qualitative data was compiled to generate the final project report. The study concluded that: there exists a functional monitoring and evaluation systems in the Constituency Development Fund in the County of Nairobi. Monitoring and evaluation influenced decision making in the Constituency Development Fund in the County of Nairobi. There existed challenges affecting the effectiveness of monitoring and evaluation system for Constituency Development Fund in the County of Nairobi. Funds work plan and costs should be set aside to enhance monitoring and evaluation activities in the Constituency Development Fund in the County of Nairobi. The study recommends that a further research could be conducted on the same topic but in another County so as to give comparisons to the current study. Similarly, a study can be undertaken to assess the existence of monitoring and evaluation activities in the Youth Development Fund, County Government projects, National Government projects and self-help groups around the country. Description: Master of Arts in Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3759 Files in this item: 1
-
Muchemi, Leah (Daystar University, School of Communication, April , 2010)[more][less]
Abstract: The realization by banks that they need to be socially responsible to secure their existence in society is driving them to spend lots of money in trying to reach out to the external publics while giving little consideration for internal publics. This makes the internal publics feel left out and are likely to form unfavourable attitudes and perceptions towards the practice of Corporate Social Responsibility (CSR). This study sought to find out the perceptions and attitudes held by internal publics towards CSR at National Bank of Kenya and to establish the factors that contribute to the attitudes and perceptions. The study utilized the survey method on a sample of 66 middle level employees drawn from six branches of NBK within Nairobi area. Convenience sampling method was used. Data were collected using a questionnaire and interviews. The study was informed by the functionalist theory of attitudes, the systems theory and the stakeholder theory since they were relevant in addressing attitudes and perceptions, internal publics and CSR. The findings revealed various CSR activities that NBK engages in as well as favourable and unfavourable attitudes that the internal publics hold towards CSR. Although most of the employees at NBK do not perceive CSR to be depriving them of possible salary increment, they do not willingly participate in CSR functions. This means that they do not genuinely support the organization in CSR and this is a potential threat to the success of CSR at NBK. The success of any CSR program depends on the cooperation and inclusion of all the concerned publics in order to create an interactive working relationship so as achieve the CSR goals. Description: Master of Arts in Communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3758 Files in this item: 1
-
Kavochi, Everlyne (Daystar University, School of Business and Economics, June , 2015)[more][less]
Abstract: The purpose of this study was to find out how bank restructuring of KCB and BBK influences their financial performance. The objectives of this study were to determine the different forms of bank restructuring that have been employed by KCB and BBK; to establish whether long term benefits associated with bank restructuring outweigh its short term costs at Kenya Commercial Bank and Barclays Bank of Kenya and to determine the bank restructuring challenges faced by Kenya Commercial Bank and Barclays Bank of Kenya and how to overcome them. The study used both the primary data and secondary data. The questionnaires were administered to the selected managers and departmental heads of the two banks and later analysed using statistical package for social science. The financial performance information of the banks was derived from secondary data from the published financial statements. From the findings the study revealed that the main driver for restructuring was budgetary cuts. Further, the research findings indicated that the two banks majorly laid off excess staff and merged the departments which led to reduction of supervisory managers and middle level managers. The study found out that restructuring is benefical to the banks‟ financial performance. The findings revealed employee retrenchment as the most challenge the bank faced during restructuring and to overcome such all stakeholders should be involved in the whole process. The study concluded that restructuring in Kenya commercial bank and Barclays bank led to improved financial performance. The study recommends that there is need to look at departmental mergers because many departments increases costs and at the same time increases profitability. Moreover, since restructuring may at xi time prove unavoidable, the ultimate goal should be to eliminate non-essential company resources while minimizing the negative impact on the remaining organization. Description: Master of Business Administration in Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3757 Files in this item: 1
-
Mwongera, Elizabeth K. (Daystar University, School of Human and Social Sciences, April , 2010)[more][less]
Abstract: The study was carried out to determine the causes and effects of stress among teachers in public secondary schools in Nairobi City. The problem statement was that stress may significantly impair the working relationship between teachers and their students, the quality of commitment and the teaching a teacher is able to give. A systematic study of the causes and effects of stress would help in reducing the negative consequences of stress. The objectives were to determine the causes and effects of stress, to find out if there was a relationship between the biographical characteristics of the teachers and stress and to find out whether teachers used any coping strategies. To collect data, 164 self- report questionnaires were administered to the teachers but the response rate was 130 (79.3%). Interviews were conducted with heads of secondary schools. The sample was drawn from day schools as well as boarding schools. The study found that the main causes of stress for the teachers were work overload, role overload, student discipline problems, overcrowded classrooms and poor communication. The main effects of stress were constantly being under strain, absenteeism, feelings of worthlessness and hopelessness, depression, low productivity and sickness. The respondents used planning their work, positive attitudes to work, praying, socializing, sleeping, absenting themselves from work and drinking alcohol as coping strategies. The study has suggested some manageable stress coping strategies that have minimal financial implications on the teachers. Several recommendations have been made based on the findings of the study. Description: Master of Arts in Counselling Psychology URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3756 Files in this item: 1
-
Heyi, Cyrilla I. (Daystar University, School of Human and Social Sciences, January , 2018)[more][less]
Abstract: This study examined the characteristics and competencies of teachers of gifted and talented (GT) learners, using a case study of Makini Schools, in Nairobi County. The objectives of the study were to examine the characteristics of teachers of GT learners, to examine their competencies of teachers of GT learners, to establish the methods used by teachers to identify GT learners, and to establish the intervention programs for GT learners. The target population for the study comprised teachers and administrators of the primary section at Makini Schools, and Stadi za Maisha Education Trust (SZMET) training staff. A sample of 134 teachers, and six Makini Schools’ administrators was drawn using a census. In addition, purposive sampling was used to select three SZMET training staff. Data was collected using questionnaire and interview guide. Quantitative data was analyzed using the Statistical Package for the Social Sciences (SPSS), version 21 and presented in frequencies and percentages. Qualitative data was analyzed according to the themes of the study. Key findings of the study were that slightly more than half of the respondents 56(57.7%) were involved in identifying GT learners; only 26(26.8%) of the respondents were involved in intervention programs, indicating GT learners are not nurtured to enable them reach their full potential; behaviour rating scales/observation ranked highly (at 70.5%) among the methods used by teachers to identify GT learners; training of teachers (rated at 59.3%) would improve the teachers’ capacity to nurture GT learners. The study therefore recommends that more effort be put in intervention programs for the GT learners since the learners are already being identified yet not much is being done to nurture them. Description: Master of Arts in Child Development URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3755 Files in this item: 1
-
Kimani, Mary N (Daystar University, School of Human and Social Sciences, June , 2016)[more][less]
Abstract: For the last three decades, participation has become an increasingly emphasized aspect of and a key tool for public policy and service delivery within the realm of good governance across the world. This research assessed constraints to community participation in the Monitoring and Evaluation (M&E) of development activities in the rural communities in Kenya using Caritas Capacity building projects in Machakos County as a case study. The objectives included establishing the role played participation by local community members, challenges involved, and suggesting strategies for enhancing community participation. The study employed in-depth interviews, structured questionnaires and focus group discussions (FGD) as data collection methods. It involved a total of 112 respondents drawn from Katangi Division of Machakos County. Of the above, 100 respondents consisted of household heads who were randomly selected from the division while the remaining included the Caritas Capacity Building Project team members as well as members of the local churches who usually partner with community members and project team in the monitoring and evaluation of the project activities. Research findings revealed that participation existed in the implementation of Caritas programs and beneficiaries have benefited from it. It was however more confined to farmers‟ group level activities while the important decisions were made at higher administrative levels particularly at the diocesan level with minimal local community members‟ involvement. In view of the above the study, the researcher recommended a more vivid bottom-up approach in the implementation of Caritas projects. Particularly, much effort need to be put beyond the farmer group level to decision-making process at inter-group level with increased local farmers‟ involvement. Description: Master of Arts in Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3754 Files in this item: 1
-
Koros, Eunice J. (Daystar University, School of Human and Social Sciences, May , 2014)[more][less]
Abstract: The purpose of this study was to establish the coping methods used by parents of children with Down’s syndrome. Its objectives were to establish the coping methods employed by parents having children with Down’s syndrome, identify the challenges faced by parents having children with Down’s syndrome, explore ways in which parents having children with Down’s syndrome could be supported to cope with challenges and explore services available for parents in Down Society of Kenya. The study employed case study design and its target population was mothers and fathers of children with DS and who were members of DSSK, Nairobi branch. The society had a population of 200 parents with children having DS. Purposive sampling technique was used to select a sample size of 10 respondents. In-depth interviews were used in data collection which was analyzed thematically, where data was organized by coding data into sub-themes for reporting and interpretation. The results indicated that the most helpful coping methods reported by parents were social support, family support and information seeking about DS. Further, parents of children with DS and their children faced stigmatization from a society that did not understand and which the respondents felt was more judgmental than supportive. Most parents had no specific method and consequently resigned themselves to God. Since what they were going through was beyond their comprehension, they found solace in surrendering their situation to God. The study concluded that, awareness raising activities need to be particularly focused upon and formation of self-advocacy groups, to reduce negative attitudes associated with DS. Recommendations for future research included carrying out of longitudinal studies that would examine parental coping throughout the life cycle of the individual with DS and family living with these individuals. Implications were made for professionals working with families who have children with DS. Description: Master of Arts in Child Development URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3753 Files in this item: 1
-
Otieno, Hellen Akinyi (Daystar University School of Arts and Humanities, October , 2018)[more][less]
Abstract: The study evaluated the role of counter-terrorism strategies in Africa with a focus on the role of IGAD’s Track One Diplomacy in the context of the Horn of Africa. The Horn of Africa and IGAD comprise of Kenya, Ethiopia, Djibouti, Somalia, Eritrea, South Sudan, Sudan and Uganda. The HOA has encountered myriads of complex and fast developing transnational security threats, such as inter and intra state conflicts, boundary disputes, resource conflicts, proliferation of small arms and obstinate challenges arising from terrorism. As a result of the terror attack on September 9/11, in the USA, the fight against terrorism has since been internationalized and is no longer just a domestic concern. The attacks have necessitated concerted efforts of International, regional and sub regional actors in fighting terrorism. Africa established Regional Economic Communities (RECs) to deal with economic challenges that the continent was facing. The study applied qualitative and quantitative data. The results showed that respondents agreed that socio-economic conditions such as unemployment, poverty, illiteracy and marginalization caused terrorism, political exclusion, bad governance, religious extremism and external factors such as joint war against terror and foreign military deployment influence terrorism influence terrorism in the Horn of Africa. The study concluded that unemployment; poverty, illiteracy and marginalization cause terrorism, political exclusion, bad governance, religious extremism and external factors such as joint war against terror and foreign military deployment influence terrorism in the Horn of Africa. The study also concluded strategies adopted by regional and international actor in combating terrorism and extremism in Horn of Africa though effective, need to be bottom up. Description: Masters of Arts In Diplomacy, Development and International Security URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3752 Files in this item: 1
-
Gumba, Gail Dolsi (Daystar University School of Business and Economics, May , 2013)[more][less]
Abstract: The purpose of this study was to establish effect of the credit card challenges on the performance of Barclaycard Kenya. The study revolved around dynamic changes in technology,competition, customer service and credit card charges.The objectives of this study were:to ascertain the reliability of the technological innovations of Barclaycard Kenya,to establish the influence of competition on the performance of the Barclaycard Kenya brand,to ascertain the extent to which quality customer service influences the performance of Barclaycard Kenya and to evaluate the credit card charges and verify whether they are justified.This study used descriptive research design,quota and purposive sampling method.The information for this study was gathered through questionnaires which were administered to the employees and customers.The researcher employed descriptive methods of data analysis.These methods were used to show the distribution of responses in terms of frequency and percentage. The study found out that the quality of customer service offered by Barclaycard Kenya is not satisfactory, technological services by Barclaycard Kenya are also not reliable and there has been a decrease in the profitability of Barclaycard Kenya as a result of competition. Also, the charges that are levied on the credit cards are not justified.It was suggested in this study that Barclaycard Kenya should be more innovative and proactive in its offerings to gain the competitive edge; Barclaycard also needs to train staff so that they are able to serve customers more efficiently. Lastly, the bank should have a special center to attend to the credit cardholder's complaints and it should revise some of its charges and if possible do away with the annual fee subscription charges for it to be able to attract and retain more customers. Description: Master of Business Administration In Finance and Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3751 Files in this item: 1
-
Mugedo, Geoffrey (Daystar University School of Business and Economics, June , 2018)[more][less]
Abstract: It is becoming increasingly necessary for organizations to provide cost-effective solutions to satisfy the customer needs using innovative methods. It is against this backdrop that this study sought to establish the effect of electronic purchasing on selected Fast Moving Consumer Goods organizations performance within Nairobi Kenya. The objectives of the study were objectives to; identify the electronic purchasing application deployed to manage the procurement to pay process, establish the level of organization performance, investigate the utilization level of the electronic purchasing application functions and find out the effects of electronic purchasing on selected FMCG organization performance. The study used a descriptive research design and sampled a total of 96 respondents. Data was collected using the questionnaire and the analysis of data was done by SPSS (Version 21) software. The study found out that the electronic purchasing applications currently employed by selected FMCG organisations included SAP ERP 61.44%, SAP ERP & Ariba E- sourcing together 28.9% and other Enterprise Resource Planning systems 9.6% as noted by the respondents respectively. There was a high level of utilization of electronic purchasing application in the select organizations. The study also found out that there was a 3.6% relationship between utilization level of electronic purchasing application and organisational performance. From these findings, the study concluded that there was an effect of electronic purchasing application on organisational performance. The study recommended that more emphasis be placed on the implementation of electronic purchasing systems in the organization. Description: Master of Business Administration In Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3750 Files in this item: 1