Theses and Dissertations: Recent submissions
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Kipkemoi, Moreen (Daystar University, School of Human and Social Sciences, Nairobi., October , 2021)[more][less]
Abstract: The purpose of this study was to assess the role of monitoring and evaluation (M&E) in implementing e-government in Kenya. The study was objectively focused on to establish the extent to which M&E was adopted, the role of M&E in the implementation of e- government, the capacity the ministry had in monitoring and evaluating e-government, and the effectiveness of M&E in the implementation of e-government in Kenya. The study adopted descriptive survey design. The study carried out a census where all the 46 members of the target population were included in the study. Primary data was collected by use of questionnaires and interview schedules. The analysis included both descriptive and inferential statistics. Simple regression, t-test and the analysis of variance (ANOVA) were used to determine the relationship between the variables. The study found that performance indicators, the logical framework approach, theory-based evaluation, and rapid appraisal methods were the tools used to measure and evaluate e-government. It was also established that M&E was used in tracking of the project progress. The study further found that M&E was effective in the implementation of e-government. This was at a mean of 2.50 and standard deviation 0.86. The study therefore concluded that the adoption of M&E, capacity to carry out M&E, and the effectiveness of M&E had an influence on the outcome of e-government implementation. The study recommended that routine project monitoring should be undertaken, and the frequency of the monitoring should also be made clear. The study further recommended an analysis of the measures taken to address M&E in e-government to ascertain its adequacy. Evaluations must be designed to suit the desire of local needs to produce credible evaluation results Description: MASTER OF ARTS in Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3893 Files in this item: 1
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Kibe, Peter Mwangi (Daystar University, School of Human and Social Sciences, Nairobi., October , 2021)[more][less]
Abstract: The purpose of this study was to establish the barriers to effective reporting of the sustainable development goals (SDGs) in Kenya, with the primary focus being environmental reporting using the National Environment Management Authority (NEMA) as a reference point. The objectives were to establish systems NEMA uses to report environmental issues, assess NEMA’s technical capacity for effective reporting of environmental statistics, determine challenges when reporting environmental statistics, and propose recommendations to enhance effective reporting of environmental statistics by NEMA. The study was anchored on accountability and sustainability theories. Descriptive design was adopted, and the study population was drawn from NEMA, State Department of Planning in Kenya, and the United Nations Environment Programme. Census sampling was used and 91 out of 98 respondents filled and returned self-administered questionnaires. Six key informants (KI) were interviewed by the principal researcher. Generated data was analyzed using the Statistical Package for the Social Sciences (SPSS), version 25. There was a positive significant moderate linear relationship between effective reporting of SDGs and NEMA’s institutional capacity, r = 0.263; p = 0.012; M&E Framework, r = 0.327; p = 0.002; environmental governance, r = 0.353; p = 0.001; enabling environment, r = 0.352; p = 0.001. The study concluded that organizations need enhanced technology for data acquisition, clear M&E structures, and continuous institutional capacity building to address changing reporting environment and policy needs. One of the study’s recommendation is that there needs to be bridging of existing knowledge gaps in the sector through research and partnership, organizational and individual capacity building, establishment of innovation/science centers, data driven governance, policy coherence, and environmental advocacy Description: MASTER OF ARTS in Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3892 Files in this item: 1
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Lukoye, Veronica Nyambura (Daystar University, School of Arts and Humanities, October , 2021)[more][less]
Abstract: Kenya’s foreign policy towards Chinese infrastructural development in Kenya for the period of 2002-2019 is important in the extents of diplomacy, trade, foreign aid as well as investment. This study explored Kenya’s foreign policy towards Chinese infrastructural development, 2002-2019. The study objectives were to investigate the nature and development of Kenya’s foreign policy relations towards China; to establish the impact of Chinese infrastructural development on the Kenyan economy and to examine the domestic political processes of Kenya and their influence on Kenya’s foreign policy relations with China. Qualitative case study approach was used in the study. The data collection tool used was an interview schedule. The study targeted respondents who had expert knowledge on Kenya-China foreign policy undertakings. The target population of the study was 20 participants covering 6 officials working in the Ministry of Foreign Affairs, 6 government representatives and 8 foreign policy scholars. The study used Purposive sampling technique in the state agency selection which is the Ministry of foreign affairs, the Kenyan Parliament and the Kenya National Archives. On the nature and development of Kenya’s foreign policy relations towards China, the findings indicated that there are notable similarities in regards to Kenya’s foreign policy relations with China during Mwai Kibaki and Uhuru Kenyatta era is that they both continue to look and reinforce the looking East policy relations through partnerships in infrastructural development like the building of roads, and the standard gauge railway. The study recommends that the Kenyan government should maintain transparency with the general public about the agreements signed with other countries. Description: Master of Arts In Diplomacy, Development and International Security URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3890 Files in this item: 1
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Mwando, Sarah Wambui (Daystar University, School of Business and Economics, October , 2021)[more][less]
Abstract: The construction industry is vital in any country. It contributes to the economy by affecting the gross domestic product and creating employment opportunities.This study aimed to determine the influence of stakeholder communication on the performance of private construction projects in Nairobi County. It was guided by three objectives: to identify the stakeholder communication prevailing in the private construction projects in Nairobi County, assess the performance of private construction projects in Nairobi County, and determine the influence of stakeholder communication on the performance of private construction projects in Nairobi County. The theories used in this study were stakeholder theory, goal-setting theory, and control theory. The study adopted a descriptive research approach and had a sample size of 115 respondents. Structured questionnaires were used to collect data from the respondents. The Statistical Package for the Social Sciences (SPSS), version 22, was used in data analysis. The study established that pull, push, and interactive stakeholder communication approaches were used (as stated by the majority of the respondents - 67.0%), and inadequate stakeholder communication leads to poorly performing private construction projects (as agreed by 57(57% of the respondents). The study concluded that stakeholder communication influences the performance of private construction projects in Nairobi County and recommended continuous coordination and proper relationship management between all stakeholders involved in a private construction project. The study recommends the adoption of stakeholder communication channels in private construction projects to enhance performance as well as the need for further research on stakeholder communication in different sectors. Description: Master of Business Administration in Project Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3889 Files in this item: 1
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Aduvagah, Susan Phera (Daystar University, School of Business and Economics, September , 2021)[more][less]
Abstract: The study examined the influence of social media engagements on the performance of the Safaricom PLC brand. Four (4) objectives guided the study: to identify the social media platforms Safaricom PLC has adopted for customer engagement, establish how Safaricom PLC uses social media for customer engagement, determine how Safaricom PLC measures its brand performance, and establish how the social media engagements adopted by Safaricom PLC are affecting the brand’s performance. Diffusion of innovation, social penetration, and balanced scorecard theories underpinned the study as they illustrate how technology spreads through a population and the operational benefits of using technology. The population of the study comprised 168 employees in Safaricom PLC’s social media department. A questionnaire with open and closed-ended questions was used to collect both qualitative and quantitative data, and the response rate was 82%. Descriptive and inferential statistics were obtained using the Statistical Package for the Social Sciences, version 23, and the findings presented in tables and figures. Most (84.6%) of the respondents agreed that Facebook was the most popular platform used by Safaricom PLC for customer engagement, followed by Twitter (78.5%), blogs (76.9%), and YouTube (61.5%). On Safaricom PLC’s use of social media to engage with customers, 66.9% of the respondents agreed that the company uses Facebook to get feedback from the public while regarding Twitter, 86(62.2%) and 51.5% agreed that the company uses it for direct interaction with its customers, and to introduce new products, respectively. The overall conclusion of the study is that social media engagement positively impacts Safaricom PLC brand’s performance. The study recommends the adoption of social media as a marketing, sales, and customer engagement strategy to increase brand performance. Description: Master of Business Administration in Strategic Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3888 Files in this item: 1
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Mutahi, Maureen Wachuka (Daystar University, School of Communication, October , 2021)[more][less]
Abstract: The purpose of this study was to investigate the influence of corporate communication practices on the corporate identity of Equity Bank Limited (EBL). The objectives were to investigate external communication practices adopted by EBL in enhancing the corporate identity, assess how corporate culture at EBL related with the bank’s corporate identity, analyze the role of internal corporate communication practices at EBL in relation to corporate identity, and find out how EBL stakeholder management practices were used in shaping the bank’s corporate identity to the external stakeholders. Two theories were applied to guide the study: organization identity theory and organizational image management theory. These theories were applied in the study to provide a framework that explains the relationship that may exist between integrated corporate communication and corporate image. The study used both qualitative and quantitative methods to collect data. 154 respondents (10.07% of the total population) formed the sample size for the study. The study findings showed that top executives of EBL focused on communication as a management capability to a very high extent as indicated at 45(34.6%). It was also established that EBL, through its external communication, had facilitated teamwork and partnership with various stakeholders who were outside the formal structure of the organization (at 60%). The study recommends the need for EBL to properly manage its communication and information flow within it and amongst its numerous publics. Also, further research can be carried out to show the importance of corporate communication strategies and internal communication policies in organizations. Description: Master of Arts in Communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3887 Files in this item: 1
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Ekodere, Alex Okware (Daystar University, School of Communication, October , 2021)[more][less]
Abstract: Big data continues to elicit excitement and anxiety in almost equal measure among organization that are religious and non-religious. This study sought to establish the alternative ways that the Catholic Church could communicate big data based on the apparent gap between the existing large sets of data vis-à-vis their utilization. Objectives were to assess awareness levels of large sets of information flows, to identify accessibility levels of big data and analyze alternative ways of communicating in the Catholic diocese of Kakamega. The Organizational Information Theory and conceptual framework provided an insight on the relationship between stakeholder communication patterns versus big data utility. A descriptive survey research design targeted 38 respondents who were drawn from stratified purposive sampling was employed. Questionnaires and KII assessed the clergy only while FGDs assessed congregants alongside participant observation as instruments of data collection. Findings revealed the Catholic diocese of Kakamega had big data in form of texts, audio, videos, graphics and symbols whose awareness and accessibility levels varied due to behavioral and literacy related noise. As such, the existing channels were subject to review in order to reduce noise. The researcher determined that the definition of big data remained a challenge to even academicians. Religious corporations have big data whose utility affected them, and the investigation of the topic proved useful and not as earlier perceived as business-oriented only. Recommendations for policy-education on information delivery and packaging, introduction of a special needs office and mainstream media. Recommendations for further studies with a larger sample size, time frame and study site. The impact of big data on social welfare and exploration of big data in bridging the generational gap in churches was also presented in this study. Description: Master of Arts in communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3886 Files in this item: 1
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Muturi, Ruth K. (Daystar University, School of Communication, November , 2021)[more][less]
Abstract: Globally, there has been an ongoing debate on the journalism profession, with some arguing that a disconnect exists between the profession and academia. Available evidence suggests that the media industry has seen a decline in specialization and a corresponding rise of the generalist. Industry players have complained that journalists that are released to the marketplace are lacking in multimedia and basic technological skills. Simply put, they lack competency skills. Therefore, this study investigated key competencies required for the practice of journalism in Kenya. The following objectives guided the study: to explore the extent of journalists’ innovation in the practice of journalism in Kenya, find out levels of technological knowledge of journalists practicing journalism in Kenya, investigate emerging job skills and attributes critical for the practice of journalism in Kenya, and examine skills gaps identified among journalism graduates in Kenya. The study design was descriptive. Quantitative and qualitative data were obtained from a sample of 139 comprising journalists and editors. According to the results, journalists enter into newsrooms with little skills, resulting in retraining by the employer. Also, an interview with editors confirmed that they (editors) are always keen to notice journalism graduates with mastery of required skills and competencies as they join their organizations. Moreover, results indicated Pearson r=184.619 and p=0.001. A strong positive correlation was established between journalism competencies and the likelihood that employers often consider journalists’ innovation, technological knowledge, and the emerging job skills and attributes critical to journalism in Kenya. Based on the results, the study recommends that media outlets work closely with journalism schools to ensure that journalism graduates get both theory and practical aspects of training so that they can perform better in a media environment. Description: Master of Arts in Communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3885 Files in this item: 1
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Onyango, Desmond Junior (Daystar University, School of Human and Social Sciences, October , 2021)[more][less]
Abstract: Despite Community forestry being emphasized in different parts of the world, measures to ensure its sustainability beyond the implementation period is proving to be a challenge. Similarly, several community forestry programmes have and continue to be implemented in various countries with varying degrees of success and failure in intended program outcomes. This study sought to assess constraints to sustainable community forestry programmes using Karura Community Forest Association in Nairobi County as reference point. The study adopted a descriptive research design. Stratified random sampling was adopted to select members of the community forestry association who responded to the study questionnaires while purposive sampling was used in selecting key informants from other stakeholders. A sample size of 109 respondents obtained from two groups; Friends of Karura CFA Members and relevant government Agencies was used for data collection. Statistical Package for Social Science (SPSS) version 26 was used for data analysis. Findings indicated that 73(81.1%) of the respondents agreed that there is need to address forest/ ecological degradation in the country, 15(16.7%) were on ecological degradation, 2(2.2%) were of the contrary opinion and 79(87.8%) of the respondents agreed that the creation of enabling policies and legislations are pivotal in protecting the environment, and sustainable funding to facilitate sustainability programmes, while 11(12.2%) were neutral on the statement. In view of this, the study recommends that project initiators to collaborate and provide involvement opportunities for community members since their participation is instrumental in finding solutions necessary for supporting and implementing sustainable community forestry programmes. Description: Master of Arts n Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3884 Files in this item: 1
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Muchiri, Florence M (Daystar University, School of Human and Social Sciences, November , 2021)[more][less]
Abstract: This study assessed socio-economic effects of micro-finance loans on the wellbeing of women in informal settlements in Kenya, focusing on Kiganjo in Kiambu County as a case study. The study specifically sought to examine the effects of loans on household wellbeing among women, analyze the effects of loans from the micro-finance institutions on the growth of the business, examine the challenges of utilizing loans from MFIs, and recommend strategies for improving the utilization of borrowed funds. The study adopted a descriptive research design, which enabled the researcher to describe the contribution of MFI’s in improving the wellbeing of women from informal settlements. The study targeted 300 women who had borrowed and repaid their loans since 2014. The sample size was 99 respondents comprising of 91 women borrowers and 8 key informants. Data was collected through questionnaires, key informant interview guides, and focus group discussions. Collected data was analysed using the Statistical Package for Social Sciences (SPSS) version 21.0 and the findings were presented in form of tables, graphs and charts. The study finding showed that loans significantly improved households’ wellbeing by enabling them to cater for their family needs, such as buying of food, clothing, and payment of school fees for their children. The findings further indicated that loans helped majority of women in informal settlements to boost and grow their business. The study noted that some of the challenges experienced in loan utilization could be addressed by reduced interest rates from MFIs, sufficient funding, and providing training programs in entrepreneurship and financial management to women groups in the informal settlements. The study recommends that MFIs should offer sufficient funding and closely work with the regulator to offer reduced interest rates. Description: Master of Arts in Community Development URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3883 Files in this item: 1
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Kisali, Branice (Daystar University, School of Human and Social Sciences, October , 2021)[more][less]
Abstract: The purpose of the study was to assess the effectiveness of the universal health coverage (UHC) program on service delivery in level five hospitals in Kenya. Its objectives were to determine the effectiveness of UHC program on healthcare services delivery, identify the strategies put in place to enhance the effectiveness of service delivery, and to determine the challenges faced in implementing the UHC. The study used the descriptive research design and its target population included healthcare workers and patients who sought health services at Makueni Level Five Hospital. Simple random sampling techniques was used to select a sample size of 93 respondents. Questionnaires were used in data collection and the data was analyzed using the statistical package for the social sciences (SPSS), version 24. Regarding the strategies put in place to enhance the effectiveness of UHC program, 53(70%) of the respondents stated that free maternity had been put in place in enhancing the effectiveness of UHC. Other strategies put in place included NHIF Scheme at 35(26.3%), healthcare financing at 22(28.9%). In regard to facilities, 61(80%) of the respondents stated the facilities were adequate although not all medicines were available. Similarly, 55(73%) of the respondents indicated that UHC had improved service delivery by enabling all patients to access healthcare and expanding hospital facilities. Regarding the challenges faced in UHC implementation, 50(66%) of the respondents reported that there was a shortage of drugs in hospitals, while 38(50%) stated that the supply of health facilities and equipment was inadequate. It was concluded that that health services in Makueni Level Five hospital were accessible. The study recommended that the government needs to intensify efforts to raise the uptake of health insurance to ease the burden of healthcare costs and improve healthcare access, especially to the poor. Description: Master of Arts in Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3882 Files in this item: 1
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Muinde, Mary (Daystar University, School of Arts and Humanities, November , 2021)[more][less]
Abstract: The purpose of this study was to assess the extent to which IGAD policies, strategies, and implementation practices have supported the peace process in Somalia. The objectives of the study were to evaluate the efforts adopted by IGAD to restore peace in Somalia, assess the achievements and failures faced by IGAD in its approach to peace building in Somalia and offer sustainable strategies that could be adopted in enhancing sustainable long term peace building mechanism. The central question of this study was to what extent the activities of IGAD have promoted peace and stability in Somalia. The study used two theories: Neo-liberal institutionalist theory which sees institutions as agreements between states whose role is to be a guide for affiliated countries, reduce uncertainty and resolve global and political issues, and the securitization theory, whereby traditionalists, believers of the realist school of thought, define security as freedom from any detached military threat to the state's survival in an anarchic international system. This study used both primary and secondary data. The primary data was collected through three key informant interviews and one focus group discussion. From the findings, the study concluded that IGAD has had numerous achievements; however, it has not yet achieved its mission of sustaining peace in Somalia. Therefore, the study recommends that it is appropriate for IGAD to review its policies and strategies, to attain its goal and mission of sustaining long-lasting peace and harmony in Somalia. The study recommends that other studies should be done on IGAD’s regional cooperation on peace, security, and social development. Description: Master of Arts in Diplomacy, Development, and International Security URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3881 Files in this item: 1
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Mwangi, Janet Wanjiru (Daystar University, School of Business and Economics, June , 2021)[more][less]
Abstract: This study sought to determine attrition causes and their effects on organizational performance in the Kenyan telecommunication industry, with a specific focus on Airtel Kenya Limited. The objectives of the study were to establish measures of organizational performance, determine the effects of attrition on organizational performance, and determine the moderating role of government policies and competition on organizational performance. The study was guided by the reward theory of attraction, survival-based theory, human capital theory, and system theory. A descriptive research design was used, and the study population was the 476 employees of Airtel Kenya Limited. The target population comprised 245 employees drawn from five departments, namely logistics and procurement, information and communication technology, administration and human resources, marketing and customer service, and finance and accounts. The study had a sample size of 76 (employees of Airtel Kenya Limited) identified through purposive sampling. For data collection, a questionnaire was used, and the data was processed and analyzed using the Statistical Package for the Social Sciences (SPSS), version 23. Means, standard deviation, and variance on the dependent and independent constructs were used to show how clustered or dispersed the constructs were. According to the findings, the causes of attrition in the Kenyan telecommunication industry include salaries and wages, competition for the workforce, job security, training and development programs, and government policies. The study concluded that employee reward management is vital for organizational performance and recommended a positive relationship between employee development and organizational performance. Description: Master of Business Administration in Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3880 Files in this item: 1
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Koske, Vickie (Daystar University, School of Human and Social Sciences, August , 2021)[more][less]
Abstract: The purpose of the study was to determine the challenges faced by health care providers in adopting and using electronic medical records (EMR) in Mama Lucy Kibaki Hospital. The specific objectives were to establish current usage of EMR in Mama Lucy Kibaki Hospital, determine factors that affect usage of EMR technology and determine the challenges faced by healthcare providers in adopting and using EMR. Descriptive research design was used. The study targeted a population of 221 members of the medical staff of Mama Lucy Kibaki Hospital with a sample size of 30%. The data was collected using interviews and questionnaires, and SPSS version 23 was the data analysis tool. It was based on both descriptive and inferential analysis. The data was presented through tables, pie charts, and graphs. The study indicated that 81% of the respondents have EMR systems in their department, with 52% as hybrid systems and 29% fully electronic. It was also established that Mama Lucy Kibaki Hospital has invested in IT infrastructure for EMR Systems to a large extent, represented by 48% of the respondents. The study recommended strategies to help enhance the uptake of EMR, such as training of staff on the usage of EMR, advocacy forums on the advantages of EMR adoption, and regular provision of technical personnel to maintain, repair, and upgrade the systems. Another recommendation was that similar studies be conducted in private hospitals within Nairobi County. Description: Master of Arts in Monitoring and Evaluation URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3879 Files in this item: 1
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Kimeu, Roline M. (Daystar University, School of Business and Economics, October , 2021)[more][less]
Abstract: This study explored the effect of employee engagement drivers on employee retention at Marie Stopes Kenya (MSK), whose head offices are located at Nairobi, Kenya. Over the years, employee engagement drivers have been widely researched to see how they can influence employee retention which is a continuous concern for all organizations. The purpose of this study was to examine the effect of employee engagement drivers on employee retention at MSK. The study objectives were to determine the various drivers of employee engagement used at MSK, identify the measures of retention in the organization, evaluate the effect of employee engagement drivers on employee retention at MSK. The researcher adopted descriptive research design and the target population was all the employees of MSK. Census was applied in selecting participants for the study. Data obtained through an online questionnaire was analysed using Microsoft Excel and presented in tables, graphs, and pie charts. The findings indicated that performance management was the most used driver of employee engagement at MSK, at 52%; while 37% of respondents indicated that they had worked for MSK between 6-10 years, an indication of a high retention rate. Thus, researcher concluded that employee engagement drivers had a positive impact on employee retention. The researcher recommends that more focus be put on leadership and on non- cash benefits for the employees in the organization. URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3878 Files in this item: 1
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Moise, Shabani Ali (Daystar University, School of Business and Economics, October , 2021)[more][less]
Abstract: This study aimed to determine the effect of human resource management system (HRMS) on organizational performance in non-governmental organizations (NGOs) in the Democratic Republic of Congo (DRC) and focused on Welthungerhilfe (WHH). The objectives of the study were to find out to what extent HRMS are used in NGOs in the DRC, to determine the level of performance of NGOs in the DRC and to establish a relationship between HRMS and organizational performance of NGOs in the DRC. The purpose of the study was to establish the effect of HRMS on performance of NGOs in the DRC. Resource based view theory and expectancy theory were studied and descriptive survey was used to determine the respondents’ degree of agreement with various statements. The needed data was collected using questionnaires that were distributed to the entire WHH staff which was 90. The researcher conducted a correlation analysis to determine how HRMS affected organizational performance. The variable having violated the parametric assumption of Pearson correlation of a linear relationship and normal distribution, the researcher undertook spearman Rho correlation analysis on the variables. The findings showed that the use of various HRMS affected the organization’s performance. Further, it was clear that WHH adopted the HRMS at all three stages: operational, relational and transformational. The study recommends that the implementation of HRMS in the organization should not only focus on increasing the efficiency of the operation and supporting the HR professionals in those HR functions. Further, the study recommends that the employees be given significant importance to create a positive and healthy working environment in the organization for better performance. Description: Master of Business Administration in Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3877 Files in this item: 1
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Irungu, Ephantus W. (Daystar University, School of Business and Economics, October , 2021)[more][less]
Abstract: Leadership style has an immense impact on employee performance and organization leadership has a duty to adopt the right styles and deploy it for the attainment of competitive advantage. This study examined the leadership styles practiced and their effect on competitive advantage in the Amica Saving and Credit LTD. Its objectives were to identify leadership styles used in the running of Amica Savings and Credit, determine the major leadership challenges affecting the growth of Amica Savings and Credit, identify the sources of competitive advantage at Amica Savings and Credit, and examine the effect of leadership styles on competitive advantage at Amica Savings and Credit. The study adopted the descriptive research design and its target population included board of governors, departmental heads, and the branch managers and their assistants at the Sacco. A census approach was used to select 62 respondents and questionnaires were used in data collection. The Statistical Package for Social Sciences (SPSS), version 23 was used in data analysis. The study found that these four leadership styles were employed in the running of the Sacco: transformational at (30%), transactional at (28.4%), democratic at (24.6%), and situational at (16.9%). The research also revealed that the Sacco was affected by a number of challenges in managing competition including the challenge of innovation, management of change and uncertainty, meeting the demand of the various stakeholders and financial strains. The study concluded that the leadership styles had significant effect on competitive advantage of the Sacco. The study recommended that the Sacco leadership should explore and adopt other leadership style that might be more effective. Description: Master of Business Administration in Strategic Management and Human Resource Management URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3876 Files in this item: 1
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Makau, Esther (Daystar University, School of Business and Economics., October , 2021)[more][less]
Abstract: The purpose of this study was to assess the effect of management of cash flow activities on the financial performance of publicly listed insurance companies in Kenya. Operating cash flow management, investing cash flow management and financing cash flow management were used as independent variables and ROA, ROE and solvency margin were used as proxy for financial performance (dependent variable). The study was anchored on the Miller-Orr cash management model supported by Baumol's deterministic theory of cash management, pecking order and free cash flow theory. The study employed a descriptive research design with secondary source of data being obtained from the annual audited financial reports of six publicly listed firms for six years (2014-2019). Data was analyzed by both descriptive and inferential statistics. To assess the robustness of outcomes, the analysis performed three diagnostic tests: multicollinearity tests, Heteroskedasticity test, and Normality test. To measure the significance of the association between the variables under analysis and to determine the extent to which the predictor variables explain the dependent variable, inferential statistics such as R square, t-tests, and F-tests were used. The data was evaluated using correlation analysis and multiple linear regression analysis. The results of the study revealed a strong1positive relationship1between the1study variables with coefficient of determination (R2) of 43.3% on the components of cash flow activities and return on assets; coefficient of determination (R2) of 45.3% on the components of cash flow activities and return on equity and coefficient of determination (R2) of 52.4% on the components of cash flow activities and solvency margin. Among the study’s recommendations is that publicly listed insurance firms in Kenya need to re-invest the premium contributions in the high interest generating assets such as stocks and bonds to give shareholders maximum returns. Description: Master of Business Administration in Finance URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3875 Files in this item: 1
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Muriungi, Purity M. (Daystar University, School of Communication, July , 2021)[more][less]
Abstract: The purpose of this study was to establish the effects of internal communication on job efficiency at the Kenya Post Office Savings Bank (Postbank) by conducting an internal communication evaluation. This was in order to establish the effectiveness of internal communication at the bank and how the same affects employee’s job efficiency. The objectives of the study were to establish the effects of forms of internal communication on employee’s job efficiency at Postbank, establish employees’ perception on the relationship of internal communication to job efficiency, and establish the effects of supervisor-employee communications on job efficiency. The study employed a quantitative descriptive research design to establish the effects of internal communication on employee’s job efficiency. Questionnaires were used to collect quantitative data and they contained both open and closed ended questions and was divided into five sections. From the sample size of 60 employees at the headquarters, a total of 45 participated in the survey. The key findings from the study indicated that formal and informal communication were used as forms of internal communication at the bank, but formal communication was widely used to share official information about the bank among employees. From the results, 37.8% of the respondents indicated that as much as information was actively shared by management, the content in this communication was not clear and therefore employees had to seek clarification on most cases. 35.6% of the respondents indicated that their supervisors did not engage them in the process of decision making thus causing them to be demotivated. Additionally, 66.7% of the employees indicated that horizontal and vertical communication sped information sharing within departments. The study recommended that the institution should ensure all its systems work together and in a seamless manner for internal communication to be effective Description: Master of Arts in Communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3874 Files in this item: 1
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Bwalya, Andrew (Daystar University, School of Communication, October , 2021)[more][less]
Abstract: Today, social media pervades the daily life of many people including the faith of the youth. Consequently, a study on the use of social media among youths in Nairobi for peer evangelization emerged as an imperative. Pegged on the New Media Theory, the objectives of this research were threefold. Firstly, this inquiry sought to explore how Catholic youths in Nairobi used social media. Secondly, the research endeavored to examine the extent to which Catholic youths in Nairobi used social media for peer evangelization. Thirdly, this exploration strove to identify the challenges Catholic youths in Nairobi faced when sharing the gospel message on social media. The research adopted a descriptive design and employed a questionnaire to collect data. The researcher purposively chose the archdiocese of Nairobi due to its cosmopolitan nature. However, the study was limited to Kiambu and Nairobi Central deaneries within the archdiocese of Nairobi. Through a multistage sampling method, a sample size of 267 was randomly sampled. The response rate was 97.3 percent. Data from the respondents was collected. Thereafter, the researcher sorted, coded and analyzed it using the Statistical Package for Social Sciences (SPSS) Microsoft software version 26. The findings indicated that the respondents were active consumers of social media and used social media chiefly to communicate with friends. WhatsApp, Facebook and Instagram in that order appeared as the most popular social media among the respondents. The study also indicated that to a great extent the respondents used social media for peer evangelization. The study recommends that all Catholic youth chaplains in Nairobi should receive formal training in the use of social media. Once trained, they could eventually help the youth in packaging faith content on social media in a manner that captivates the audience. Description: Master of Arts in Communication URI: http://repository.daystar.ac.ke/xmlui/handle/123456789/3873 Files in this item: 1